Refund & Cancellation Policy

Last updated: October 2026

This policy covers payments made to Reachh Shubhodya for student classes and teacher training.

The 30-minute trial class is free. No payment is taken before or during the trial, so families can decide before they pay.

Each level is 24 live one-to-one sessions of one hour each.
The level fee covers the live classes and the course kit (workbook pages, as a printed copy or a digital copy shared on our learning platform).
Fees for families in India are quoted in INR. Fees for families outside India are quoted in USD, and may be paid by international card or as the INR equivalent (at the rate on the invoice date) from an Indian bank account. Any bank, card or currency conversion charges are paid by the parent.
Classes will not commence until the fee is received in full.
Fees are non-refundable once paid.
Sessions in a paid level must be used within 4 months of the payment date. Unused sessions after this period lapse.
If a student needs more than 24 sessions to complete a level, further sessions are charged per session, in batches of 5 sessions. Each batch must be paid in full before those sessions begin.
If a student completes a level in fewer than 24 sessions, the unused sessions are credited to the next level. Credits lapse if the next level does not begin within 4 months of the credit being given.

If a student cannot attend a class, please inform us at least 24 hours before the class, or within 24 hours after it.
The missed session is made up on the student’s next regular class day. This may extend the end date of the level, but the student still receives all 24 sessions.
Classes missed without notice within this period are counted as completed sessions.
If Reachh Shubhodya needs to cancel a class, including for unforeseen emergencies, the class will be rescheduled to a later date. The student will still receive all sessions paid for.

Technical problems

If a class cannot take place because of a technical problem on our side, it will be rescheduled.
If a student has a technical problem on their side (internet, device or power), please message us straight away:
- If the student reconnects within 15 minutes, the class continues for the remaining time.
- If the student cannot reconnect, the session is treated as a missed class with notice and made up on the next regular class day. This can be used up to twice per level. After that, sessions lost to technical problems on the student’s side count as completed.

Teacher training fees include the training kit and workbooks. Once the kit has been shipped, the fee is non-refundable.

All fees paid to Reachh Shubhodya are non-refundable. Every session paid for will be delivered, including any rescheduled sessions.

For questions about payments, cancellations or rescheduling, contact us at contact@reachhshubhodya.com or +91 97390 11513.

We may update this policy from time to time. The version in place at the time of payment applies to that payment.